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How jupe88 Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, use DANA, OVO, or GoPay to fund it, and access the lobby from any device.

Account data kept secureDANA, OVO, GoPay wallet info handled carefullyYour right to access or delete dataNo data sold to third partiesContact us anytime to request changes
jupe88 How jupe88 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Requests

If you want to review the data we hold on your account, request a correction, or ask us to delete specific records, our support team handles these requests directly. You can reach us through live chat on the site, by email, or via the in-app help button on mobile. We aim to respond to all data-related requests within a reasonable timeframe — complex deletion or access requests may take a few business days to process fully.

Live Chat Start a chat session from the lobby or account page. Explain your data request clearly and our team will confirm receipt and next steps.
Email Support Send your privacy request by email with your registered account details. We use this channel for formal access, correction and deletion requests.
In-App Help Tap the help icon in your mobile account view. Quick questions about what data we hold or how your wallet info is stored can be handled here.
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

Your account data does not sit in a single exposed location. We apply encryption to data in transit and at rest, and access to account records is restricted to staff with a verified operational need. Players in Denpasar and elsewhere in Indonesia access the same security infrastructure — location does not change the standard of protection applied to your data.

Account Security Login sessions require OTP verification tied to your registered phone number. Unusual device changes or location shifts trigger an additional confirmation step before access is granted.
Cookie Policy Session cookies keep your lobby preferences and login state active. Analytics cookies help us understand which sections of the site you use most. You can clear or block cookies through your browser settings at any time.
Data Retention We retain account and transaction records for as long as required by applicable law in eligible regions. Once that period passes, data is deleted or anonymised. You can request confirmation of your retention period via support.
Wallet Data Handling Your DANA, OVO, or GoPay identifier is used only to route your withdrawals back to the correct wallet. We do not store full payment credentials — only the reference number needed to complete the transaction.

Common Questions About Your Data and Rights

These are the questions we get most often about how personal data is handled on this platform. If your question isn't covered here, contact us through live chat or email and we'll give you a direct answer.

We collect your name, email, phone number, and the e-wallet details you link at registration — such as your DANA or OVO account ID — to verify your identity and process withdrawals correctly.

Only the reference data needed to match your withdrawal to the correct wallet is kept. Full payment credentials are not stored. Once your account is closed, wallet reference data is handled under our retention policy.

Yes. Submit a data access request through live chat or email with your registered account details. We will confirm what records we hold and provide them within a reasonable processing period.

Contact support by email or live chat and state clearly that you are requesting data deletion. Some transaction records may need to be retained under financial compliance rules in eligible regions, and we will explain what applies to your account.

We do not sell or rent your data. Payment processors like those supporting OVO and GoPay receive only the data needed to complete your transaction. No data goes to unrelated marketing or advertising companies.

Reach out via live chat or the in-app help button. Our support team can guide you through the verification steps required before any account details — name, email, or linked wallet — can be updated.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.